FAQ's
If you are not satisfied with your order, please contact shop@americanrebelbeer.com. We will do our best to respond to all customer service issues within 24 hours.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can you ship to PO Boxes or APO/FPO Boxes?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.
Can I expedite my order?
No, unfortunately not
Do I need to be home to receive my package
Someone 21+ with a photo ID must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.
Can I return my product?
Unfortunately, we are unable to accept returns as alcohol products cannot be shipped by a final customer.
Can you hold my shipment until a later date?
No, unfortunately not
How do I track my order?
You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.
Shipment and Fulfillment Estimated Times
The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days.
The time to ship after the fulfillment time is
Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays.
What States can you ship to?
AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MN, MO, MT, NC, NV, NH, NJ, NM, NY, OH, OK, OR, PA, RI, TX, VT, WA, WV, WI, WY
My product arrived damaged; can I return it?
Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at shop@americanrebelbeer.com with a picture of the damage and they will assist you.
Do you ship internationally?
Unfortunately, not at the moment.
Can I get a refund on my order?
All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at shop@americanrebelbeer.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged.
Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Orders
Below are some of are common questions about orders
Where are you available for purchase?
The link below shows our amazing retailers across the country.
American Rebel Light - Beer
Can I add or remove a product from my order?
Unfortunately, not at the moment. All sales are final.
How is this charge going to show in my bank statement?
Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.
Can I change my delivery address?
If you enter an incorrect delivery address in connection with your order or otherwise fail to sign for your order upon delivery, email us at orders@americarebelbeer.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a tax
I ordered multiple products, but I only received some of them. What happens next?
Sometimes when multiple boxes are shipped, different tracking links are generated by order and in very few cases some can be lost or misplaced. Please reach out to customer service at shop@americanrebelbeer.com so we can investigate it and help you.
Products
Below are some common questions about our products
Is your product gluten free?
No, our product is not gluten free. We use malted grain in our brewing process.
Is your product organic?
No, our product is not organic.
What allergens are in your product?
American Rebel Beer contains the common allergens that you find in most beers. Gluten, Histamine, Sulfites, Yeast
What percentage of alcohol is your product?
4.3% ALC by volume
SHOPPING & FULFILLMENT OF ORDERS:
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.
WHERE WE SHIP:
This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for Alabama, Arkansas,Michigan, Mississippi, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, Utah.
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package. A valid form of ID will be required to be shown at the time of delivery.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your product during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location.
SHIPPING TIMEFRAME & TRACKING:
When your label has been created and your package has been sent, you will receive an email notification with tracking information.
Orders are shipped from fulfillment centers in CT, NY, and FL, and generally take 1-7 business days for delivery when shipped ground.
Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states. An online order can take up to 7-14 business days to be delivered depending on the carrier and the shipping address.
If it has been more than 3 business days and you have not received a tracking email, please contact shop@americanrebelbeer.com for assistance.
We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.
DELIVERY TIMES
In CT 24-48 business hours
Out of state shipping: 5-7 business days
SHIPPING CARRIERS:
BevStack assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the product upon delivery. The most frequent cause of damage is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.